Refund policy

Refund & Returns Policy

Every ICHIGON shirt is printed to order, just for you. Because of that, we can't accept returns or exchanges for a change of mind or for choosing the wrong size or color. Please check the size chart before ordering.

If something went wrong, we'll make it right

Damaged, defective, or misprinted items
If your order arrives damaged, defective, or misprinted, email us within 30 days of delivery with a clear photo of the item. We'll send a replacement or issue a refund. There's no need to send the item back.

Wrong item received
If you received a different item than you ordered, contact us within 30 days of delivery with a photo, and we'll send the correct one free of charge.

Lost packages
If your package hasn't arrived, contact us within 30 days of the estimated delivery date. If the carrier confirms it was lost in transit, we'll reprint and reship it at no cost.
If tracking shows the package as delivered, we're unable to cover a replacement. Please check with your neighbors and your local post office first.

What we can't cover
- Orders where the wrong size or color was selected
- A change of mind after the order has been placed
- Incorrect or incomplete shipping addresses entered at checkout. If a package is returned to us because of an address error, we can reship it once the reshipping cost is paid. Returned packages that aren't claimed within 30 days can no longer be reshipped.

Contact
ichigon@dw-maverick.com (please include your order number)